Refund policy
Return & Refund Policy California Court Service LLC DBA True Blue Supply USA
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase. Items that show signs of use, wear, washing, or damage caused by the customer will not be accepted.
Restocking Fee A 15% restocking fee will be deducted from your refund on all approved returns. This fee covers handling, inspection, and return shipping coordination with our supplier network.
How to Start a Return Contact us at sales@truebluesupplyusa.com before sending anything back. Items returned without prior authorization will not be accepted. If your return is approved, we'll send you instructions and a return shipping label.
Damages and Issues Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at sales@truebluesupplyusa.com so we can make it right — no restocking fee applies to damaged or incorrect items.
Non-Returnable Items The following cannot be returned:
- Perishable goods (food, treats, plants)
- Opened cleaning or personal care products
- Custom or personalized items
- Sale items or gift cards
- Hazardous materials, flammable liquids, or gases
Exchanges Return the original item first, then place a new order once your return is accepted.
Refunds Once received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days minus the restocking fee. If 15 business days have passed since approval, contact us at sales@truebluesupplyusa.com.